Monday, October 06, 2014

Communicating to Public on Their Complaints - Suggestion

Date: 05-10-2014

To,
Dr. Jitendra Singh,
Hon’ble MoS [PP]
Ministry of Personnel, PG and Pensions,
Govt of India, New Delhi

Respected Sir,

Communicating to Public on Their Complaints - Suggestion

            In large number of cases, govt officers do not communicate progress in handling of complaints of public. Majority time complaints are not even acknowledged. Under these circumstances, citizens are required to file repeated RTI applications and appeals to get details of handling of complaint and present status. This entails cost, delay and results in emotions of bad governance, in addition to avoidable work load in govt office.

            Since our new BJP Govt is very citizen centric and open to suggestions from end-users of govt services, I humbly suggest that:

1. All govt offices must acknowledge complaints with name, designation, department, email ID and official mobile number of officers handling complaint.

2. Copies of all communications on complaint should be endorsed to complainant, so that he is kept informed of progress and can also submit additional information or his say based on correspondence emanating from various departments.

            I earnestly hope that this suggestion will be considered positively.

Yours faithfully,