A leading public sector bank had recovered Rs.10000/- from account of my friend’s son towards various service charges while closing the account in Nov 2009. The bank did not respond to normal channels of redressal of complaint. At my guidance, RTI application was filed on 07-12-2009 followed by first appeal for no reply on 07-02-2010. On 05-03-2010 bank contacted him and requested him to collect refund of Rs.5000/- and withdraw RTI application and first appeal. RTI does work.
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