Date: 05-10-2014
To,
Dr. Jitendra Singh,
Hon’ble MoS [PP]
Ministry of Personnel, PG
and Pensions,
Govt of India, New Delhi
Respected Sir,
Communicating to Public on
Their Complaints - Suggestion
In large number of
cases, govt officers do not communicate progress in handling of complaints of
public. Majority time complaints are not even acknowledged. Under these
circumstances, citizens are required to file repeated RTI applications and
appeals to get details of handling of complaint and present status. This
entails cost, delay and results in emotions of bad governance, in addition to
avoidable work load in govt office.
Since our new BJP Govt
is very citizen centric and open to suggestions from end-users of govt
services, I humbly suggest that:
1. All govt offices must acknowledge complaints with name, designation,
department, email ID and official mobile number of officers handling complaint.
2. Copies of all communications on complaint should be endorsed to
complainant, so that he is kept informed of progress and can also submit
additional information or his say based on correspondence emanating from
various departments.
I earnestly hope that
this suggestion will be considered positively.
Yours faithfully,
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