Suggestion for Safety of ATM Transactions –Cloning of Card

Date: 19-04-2015                                                by email  and posted on website of RBI

To,

Chief General Manager
Consumer Education and Protection Department
Reserve Bank of India
1st Floor, Amar Building, Sir P.M. Road,

Mumbai-400 001

Email: helpdoc@rbi.org.in

Respected Sir,

Subject: Suggestion for Safety of ATM Transactions –Cloning of Card

Whenever there is fraudulent withdrawal due to cloning of card and skimming of PIN, it becomes difficult for card holder to prove to bank that card was physically with him at the time of perpetration of fraudulent withdrawal at ATM. I suggest that as part of customer education each ATM should bear notice as under:

“Whenever card holder gets SMS intimation about unauthorized withdrawal at ATM from his account, even when he has not operated card for cash withdrawal, the card holder should immediately visit nearest ATM of any bank and withdraw small amount with original card. This will facilitate customer to prove that original card was with him at the time of claim for refund from his bank. CCTV footage will also substantiate it.”

I handled similar fraud case of my friend and bank had sought proof of physically holding card at the time of fraud. Hence this suggestion.