19-12-2015
To, BSNL ,Corporate
Office, New Delhi
Suggestions:
1. For registering fault complaint in
landline it is tedious to lodge on 198/[std code]198, specially for senior
citizens and non-tech savy subscribers more so when complaint is to be lodged
from a smart mobile. After lodging complaint subscriber gets phone call from
exchange. To make fault complaint lodging user friendly, I suggest that
facility should be provided so that subscriber can give a miscall to designated
number from his landline/mobile and exchange should call back to him to know
exact problem.
2. I could not get email for
suggestions/feedback from subscribers on your website. Please do provide it and
kindly forward this suggestion to appropriate officer, under advice to me for
further follow-up.
BSNL is fast improving its services.
Please cogitate on my suggestion.
Thanks.
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