Email to:
mos.png@nic.in [Ministry of Petroleum and Natural Gas]
Date:
11-03-2016
Hon'ble
Sir
On
29-09-2015, I had suggested miscall facility for booking gas cylinders as per
attached email. It appears that this suggestion is not technically
implementable by gas supplying companies and hence not implemented as yet. I
suggest that there is facility of booking cylinder by SMS which is presently
limited to metros and state capitals. which can be extended to district or
taluka level. IVRS number gets timed out and since last two occasions I had to
book cylinder online by visiting portal of gas company. Others may also be
facing this problem, specially women who normally book cylinders. Kindly advise
gas supplying companies to explore extending facility by SMS to district or
taluka levels as is being done for metros and state capitals [at least in case
of Bharat Gas].I do not know of other two companies Indane and HP if they have
such sms facility for cylinder booking.
Thanking
you,
__________________________________________________________________
29-09-2015
At
present while booking gas cylinder on mobile, one has to press 1, 2, 3 for
language choice etc. In smart phones,
senior citizens get confused to press buttons while on line and call is timed
out. Recently it took 5 attempts to book a cylinder on smart phone by me. Hence
I suggest that miss call facility [as adopted by banks for knowing balance] be
adopted by gas companies, so that with a miss call from registered mobile
numbers cylinder should be booked and
SMS sent confirming booking. I have experienced that BJP central govt is
sensitive to suggestions of common citizens.
Following
link [write to MoS] is not working properly.
Emailed
to mos.png@nic.in
_________________________________________________________________________________
Also
posted at https://ebiz.bpc.co.in/ccs/LPGWeb.faces
on 29-09-2015 SUGGESTION No. 934058
At
present while booking gas cylinder on mobile, one has to press 1, 2, 3 for
language choice etc. In smart phones,
senior citizens get confused to press buttons while on line and call is timed
out. Recently it took 5 attempts to book a cylinder on smart phone by me. Hence
I suggest that miss call facility [as adopted by banks for knowing balance] be
adopted by gas companies, so that with a miss call from registered mobile
numbers cylinder should be booked and SMS
sent confirming booking
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