Date: 17-03-2016 email
To,
Shri
Ravi Shankar Prasad,
Hon’ble
Cabinet Minister,
Ministry
of Communications and IT
New
Delhi
Hon’ble
Sir,
Subject: Suggestion for Telecom Ombudsman
I thank present Central Govt for taking
series of pro-citizen initiatives and for making dealing with govt depts easy
for common men.
I
understand from media that in 2015, 63964 complaints were received regarding
telecom services. In 2014 it was 52266. These grievances were only those
received online under CPGRAMS and do not include complaints off-line or in
person directly to service providers. In most of complaints amount involved is
small and users do not prefer to undergo tedious procedure of consumer forums.
Two tier complaint resolution mechanism at service provider level is hardly
pro-user.
I
humbly suggest that there should be Telecom Ombudsman for each State, like
Banking Ombudsman, Insurance Ombudsman, Income Tax Ombudsman etc, with facility
of online filing of complaints. This will mitigate problems of small telecom
users and service providers will have pressure to properly attend grievances.
Yours
faithfully,
J
P Shah
Copy
to: Secretary, TRAI, New Delhi, secretary@trai.gov.in
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